Contact

Let's Talk

Ready to transform your game analytics? Get in touch with our team for a demo, support question, or partnership inquiry.

Send Us a Message

Fill out the form below and we'll get back to you within 24 hours.

General Inquiries

For questions about SparkGames, demos, or getting started.

hello@sparkgamesusa.com

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Technical Support

SDK integration help, API questions, or troubleshooting issues.

support@sparkgamesusa.com

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Enterprise Sales

Custom AI models, on-prem deployment, and dedicated support for large studios.

enterprise@sparkgamesusa.com

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Our Offices

Austin, TX — Headquarters & Engineering

San Francisco, CA — Sales & Partnerships

Frequently Asked Questions

How quickly can I get started? +

You can sign up for the free Indie tier and have the SDK integrated in under an hour. Our AI engines begin calibrating immediately and you'll see actionable insights within 48 hours. No credit card required for the free plan.

Do you offer custom demos? +

Yes! Select "Book a Demo" in the contact form and our team will schedule a personalized walkthrough tailored to your game's genre, platform, and specific analytics needs. Demos typically run 30 minutes.

What's included in the free Indie tier? +

The Indie tier supports up to 10K monthly active users and includes a basic analytics dashboard, Churn Predictor (basic), Session Analyzer (basic), and 7-day data retention. No credit card required, no time limit. Upgrade to Pro when you're ready for more power.

What's the typical response time? +

General inquiries: within 24 hours. Technical support: within 4 hours for Pro plans, within 1 hour for Enterprise plans. Enterprise sales: typically same business day. Community support is available 24/7 through our Discord server.

Can I switch plans after signing up? +

Absolutely. You can upgrade, downgrade, or cancel your plan at any time from your dashboard. No contracts, no hidden fees. Annual plans are refunded pro-rata if cancelled early. Start with Indie and upgrade when your game grows.

Do you support my game engine? +

We provide native SDKs for Unity (2020.3+), Unreal Engine (4.27+ and 5.x), and Godot (4.0+). For custom engines or server-side integrations, our REST API works with any language and platform. Check our docs for detailed installation guides.